Summer holiday in Austria | © Zell am See-Kaprun Tourismus/ Faistauer Photography
Holiday paradise in Austria | © Nikolaus Faistauer Photography
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Rules of conduct & hygiene regulations

Guidelines for safe social interaction

Accommodation and catering establishments and leisure facilities in Austria will be gradually put back into operation. However, this is based on restrictive but sensible rules of conduct laid down by the federal government, and which are necessary in particular for your personal protection, for the protection of your fellow human beings and, last but not least, for the protection of employees. 


This is how we protect ourselves and others:

5 general rules

  1. Keep at least 1 metre distance to people you don’t know.
  2. Do not shake hands when meeting others.
  3. Wear a face mask covering mouth and nose.
    Face masks are mandatory in the following situations (as of 24 July 2020):
    • in public transport & taxis
    • Railways
    • in the interior of excursion boats
    • in the health sector (e.g. doctor and pharmacy)
    • in grocery stores, petrol station shops, bakeries, post offices and bank branches
    • at events in closed rooms (apart from seats)
    • and wherever the minimum distance of one meter cannot be maintained (e.g. in churches or in the service area e.g. at the hairdresser)
  4. Wash hands several times a day.
  5. Sneeze or cough into the crook of your arm or into a handkerchief or tissue.




Rules & Guidelines

Catering establishments

RULES FOR GUESTS IN CATERING ESTABLISHMENTS

 

  1. Keep at least 1 metre distance to other persons outside your own visitor group.
  2. Face mask protection recommended for crowds.
  3. Reserve a table in advance if possible - this minimises waiting times. 
  4. Pay contactless if possible. Preferably settle the bill by card.
  5. Follow the instructions of the staff.
  6. Do not shake hands and refrain from hugging.
  7. Wash hands several times a day with soap and water for at least 30 seconds.
  8. Avoid touching your face with uncleaned hands.
  9. Sneeze or cough into the crook of your arm or into a handkerchief or tissue.
  10. Stay at home if there are signs of illness.

 

Acting cautiously and considerate, you protect yourself as well as the other guests and your hosts!

GUIDELINES FOR CATERING ESTABLISHMENTS

 

In order to offer guests and employees protection from COVID-19 and safety in the catering trade, everyone is requested to consistently follow the general rules of conduct. Catering establishments will find additional guidelines for safe hospitality. Among others, these concern the following points:

 

  1. What measures should I take in my guest room/garden so that the risk of infection is reduced/remains low?
  2. What measures should I take in sanitary facilities so that the risk of infection is reduced/remains low? 
  3. What instructions do I give my employees? Employer to be informed.

Rules & Guidelines

Accommodation establishments

RULES FOR GUESTS IN ACCOMMODATION ESTABLISHMENTS

 

  1. Keep at least 1 metre distance to other persons outside your own visitor group.
  2. Face mask protection recommended for crowds.
  3. Reserve a room in advance if possible - this minimises waiting times at the reception or restaurant. 
  4. Pay contactless if possible. Preferably settle the bill by card.
  5. Follow the instructions of the staff.
  6. Do not shake hands and refrain from hugging.
  7. Wash hands several times a day with soap and water for at least 30 seconds.
  8. Avoid touching your face with uncleaned hands.
  9. Sneeze or cough into the crook of your arm or into a handkerchief or tissue.
  10. Do not travel if there are signs of illness. If there are signs during the stay, contact your host.

 

Acting cautiously and considerate, you protect yourself as well as the other guests and your hosts!

GUIDELINES FOR ACCOMMODATION ESTABLISHMENTS

 

In order to offer guests and employees protection from COVID-19 and safety in the accommodation trade, everyone is requested to consistently follow the general rules of conduct. Accommodation establishments will find additional guidelines for safe hospitality. Among others, these concern the following points:

 

  1. What measures should I take in my accommodation so that the risk of infection is reduced/remains low?
  2. What measures should I take in sanitary facilities so that the risk of infection is reduced/remains low? 
  3. What instructions do I give my employees? Employer to be informed.

Recommendations for

Reopening of baths & public swimming pools

Many accommodation providers have their own pools, saunas or wellness offers. These can also be used again from 29 May 2020. In order to provide protection against corona infections in these areas as well, the Ministry of Health of Austria has drawn up recommendations for the reopening of facilities in accordance with the Bathing Hygiene Act and the Band Hygiene Ordinance 2012.

The following is an extract from the recommendations of the Ministry of Health:

EXCERPT: BEHAVIOR FOR GUESTS IN THE USE OF BATHS OR SAUNA IN ACCOMMODATIONS

 

  • The basic rules must be observed in bathing facilities: keep your distance, wear face mask, wash your hands, sneeze in a handkerchief.
  • Maintaining the minimum distance of one meter is of course also recommended, especially at the pool edges, in non-swimmer pools or when chatting in the water. Likewise in the changing room and entrance area.
  • Minimum distance in the pool: in the water (treated and disinfected) pay attention to a distance of 1-2 m (except for brief shortfalls).
  • Minimum distance in surface water and small bathing ponds: in water (not treated and not disinfected), keep a distance of 3-4 m (short-term shortfalls excluded).
  • When using the sauna, waving with a towel is not recommended.

EXTRACT: GUIDELINES FOR HOSTS FOR THE REOPENING OF BATHS

 

  • Advance ticket sales
  • Bathers are advised of compliance with the minimum distances and their own responsibility. Increased cleaning and hygiene measures recommended.
  • Display information on behavior for guests in a clearly visible manner.
  • Calculate 1 meter distance between couches, reduce couches accordingly.
  • Use of sauna facilities is permitted by one person or by people living in the same household or by people who share a room / suite / apartment / holiday home.
  • Appointments for guests using the sauna are recommended.
    Sauna use by several people who do not live in a household is only possible if there is an area of 4 m² per user in the cabin

Rules & Guidelines

Excursion destinations

RULES FOR GUESTS IN SPORTS FACILITIES AND LEISURE FACILITIES

 

  1. Keep at least 1 metre distance to other persons outside your own visitor group. When exercising, the distance must be at least 2 meters.
  2. Face mask protection recommended for crowds.
  3. Reserve in advance. Reduce waiting times at entrances and exits as well as at the cash desk.
  4. Pay contactless if possible. Preferably settle the bill by card.
  5. Follow the instructions of the staff.
  6. Do not shake hands and refrain from hugging.
  7. Wash hands several times a day with soap and water for at least 30 seconds.
  8. Avoid touching your face with uncleaned hands.
  9. Sneeze or cough into the crook of your arm or into a handkerchief or tissue.
  10. Stay at home if there are signs of illness.

 

Acting cautiously and considerate, you protect yourself as well as the other guests and your hosts!

GUIDELINES FOR SPORTS FACILITIES AND LEISURE FACILITIES

 

In order to offer guests and employees protection from COVID-19 and safety in the leisure facilities, everyone is requested to consistently follow the general rules of conduct. Sports and leisure facilities will find additional guidelines for safe hospitality. Among others, these concern the following points:

 

  1. What measures should I take in my facility so that the risk of infection is reduced/remains low?
  2. What measures should I take in sanitary facilities so that the risk of infection is reduced/remains low? 
  3. What instructions do I give my employees? Employer to be informed.

Rules & Guidelines

Cable Cars

According to the trade association for cable cars, the following rules apply to gondolas and cable cars:

 

  1. Keep at least 1 metre distance to other persons outside your own visitor group.
  2. You must wear a face mask in gondolas and cable cars. This does not apply to children up to the age of 6 or to people who cannot be expected to do so for health reasons.

Rules & Guidelines

Shops & Stores

RULES FOR GUESTS IN SHOPS & STORES

 

  1. Keep at least 1 metre distance to other persons outside your own visitor group.
  2. Face mask protection mandatory in grocery stores, petrol station shops, bakeries, post offices and bank branches (as of 24 July 2020) - furthermore recommended for crowds.
  3. Pay contactless if possible. Preferably settle the bill by card.
  4. Follow the instructions of the staff.
  5. Do not shake hands and refrain from hugging.
  6. Wash hands several times a day with soap and water for at least 30 seconds.
  7. Avoid touching your face with uncleaned hands.
  8. Sneeze or cough into the crook of your arm or into a handkerchief or tissue.
  9. Stay at home if there are signs of illness.

GUIDELINES FOR COMMERCIAL ENTERPRISES

 

A maximum number of customers at the same time, so that 10m² are available per customer (this also applies now to grocery stores). Thus, ensuring a minimum distance of 1 metre between persons who do not, at least temporarily, live in the same household. If the customer area of a commercial enterprise is less than 10 m2, only one customer may enter the premises at a time.

Employees are obliged to wear a face mask covering mouth and nose. This can be omitted for entrepreneurs and employees if a suitable protective device is available between the customer and entrepreneur/employee for spatial separation (e.g. acrylic glass partition), which guarantees the same protection. 

These rules of conduct also apply to outdoor markets. The only exception to this is the requirement that 10 m2 must be available per customer.