Winter hike in Austria | © Zell am See-Kaprun Tourismus
Winter hike in Austria | © Zell am See-Kaprun Tourismus
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Safe winter holidays

Guidelines for safe interaction with each other

The past months were shaped by big changes - COVID-19 influences our life worldwide. Safety and the personal health of every single person is, even more than before, the highest good – this also applies to the thinking and acting of our holiday region. We build upon the regulations of the Austrian Federal Government, which provide for a series of measures to protect all guests and employees.

Hotels, restaurants and excursion destinations in Austria are open. Admission tests or the Green Pass (3-G) are mandatory for access, i.e. you have to be tested, recovered or vaccinated. The tests include PCR tests (valid for a maximum of 72 hours), antigen tests (valid for a maximum of 24 hours) and self-tests with digital integration (valid for a maximum of 24 hours). Chidren have to be tested from the age of 12. In the night catering, access is possible for vaccinated persons, recovered persons as well as persons with a current negative PCR test result (maximum 72 hours from sampling).

The ski season starts under the current regulation with FFP2 masks in the cable cars and the associated stations. A 3-G rule exists in the restaurants, but not when buying a ski pass. The mandatory 3-G rule will only follow with the new regulation of the Ministry of Health for the winter season. This is expected for 15 November 2021.

On this page we are constantly updating all safety measures that will ensure a carefree and safe winter holiday. The measures are constantly adapted to the current situation and, if necessary, to changing legal or official requirements.

Effective: 20.10.2021

#weforwinter


© Land Salzburg | salzburg.gv.at

COVID-19 Testing Options

in Zell am See-Kaprun
Here you will find a list with the doctors and test stations for COVID-19 tests in Zell am See and Kaprun

This is how we protect ourselves and our fellow human beings:

General Rules


General rules

Since 10 June, Austria will use the Robert Koch Institute system. The so-called "RKI list" identifies states as "risk areas".

There is no quarantine requirement for vaccinated, recovered or tested people from these defined countries.

 

All travellers entering Austria will need to register electronically in advance and obtain a so-called pre-travel clearance (PTC). At the border, they will have to show their PTC (either digitally or as a hard copy).
There is no registration required for persons who are entering from a low-incidence state ("List A" according to the Austrian Government) and have only stayed in this state or in Austria in the last 10 days prior to entry. Only the 3G rule (tested, recovered or vaccinated) applies to these people.

The exact safety measures for events in the coming winter season still have to be defined by the Federal Government.

Après ski is a nice way to end a perfect day on the pistes. That's why we would like to make it possible for you to get together and meet up again this year. We are currently working on an alternative concept for the après ski programme in the Zell am See-Kaprun region together with our partners, taking into account all official regulations - relaxed and safe. We will of course keep you up to date on this.

In a research project in cooperation with the Institute of Microbiology at the University of Innsbruck, waste water analyses (quantitative PCR method) are carried out in Zell am See-Kaprun (Reinhalteverband Zeller Becken).

The aim of the research project is to detect COVID-19 infections at a very early stage. Corona infections can be  detected in waste water before infected persons develop the first symptoms. This advantage must be used.

The monitoring of waste water can be an important contribution to improving the safety of locals, employees and guests.


Mountain railways in the ALPIN CARD ticket network

Zell am See-Kaprun Ski Resorts

COVID-19 Code of Conduct of the mountain railways in the ALPIN CARD ticket network Skicircus Saalbach Hinterglemm Leogang Fieberbrunn, Schmittenhöhe in Zell am See and Kitzsteinhorn Kaprun

In compliance with the current valid regulations and additional safety measures, we firmly believe that you can relax and enjoy your winter days in our network, with 121 lifts, and 408 kilometres of piste with incorporated safety distance measures. In addition, there are 23 lifts operating from the valley stations ensuring a smooth ascent into the ski region of Skicircus Saalbach Hinterglemm Leogang Fieberbrunn, Schmittenhöhe in Zell am See and Kitzsteinhorn Kaprun.

Important information regarding ski resorts
  • Start of skiing season on the Kitzsteinhorn glacier was on 9 October 2021.
  • The planned ski start on the Schmittenhöhe is at the beginning/ middle of December.

Please note that the opening dates depend on the snow and weather conditions.

Lift and cable car companies are subject to regulations that affect public transport. The ordinances of the Austrian Federal Government are the basis for a number of measures to protect all guests and employees. For a good and safe coexistence in the ski area, the following instructions currently apply:

  • Buying a ski pass: The 3-G rule will presumably apply from 1 November 2021. Visitors must therefore be vaccinated, recovered or tested and must always carry the valid Green Pass certificate with them and present it as part of random checks.
  • Signposts and information points in the ski area: These outline our Code of Conduct fpr the lifts and throughout the ski area. 
  • FFP2-masks (MNP): The wearing of a FFP2-mask is obligatory in the appropriately marked areas.
  • Organized queuing areas: We will organize the queuing areas independently of the current legal requirements in such a way that clusters of people are avoided as much as possible.
  • Hand hygiene: We have installed sufficient hand disinfection facilities in the indoor areas of lift stations.
  • Number of people: In accordance with legal requirements, the maximum number of people permitted in enclosed lifts (gondolas) is limited is neccessary. A reduction of the maximum number of people permitted in chair lifts and t-bar lifts is not legally binding, but when passenger volume is low, we will endeavour to limit numbers in the lifts. A mouth-nose protection must always be worn when in a lift.
  • Disinfection measures: We will disinfect lifts regularly. 
    Disinfection measures are also carried out regularly in elevator lifts, escalators, sanitary facilities, ski depots and first aid rooms.
  • Approx. 85% of cable cars in Austria are open vehicles and the duration of travel is less than 15 minutes, so the risk of infection is low. Nevertheless, special cautionary measures are required here too. 

Current Austrian law pertaining to COVID-19 requires us to solicit documentation from guests (from the age of 12) to ensure they present low epidemiological risk (i.e. they are either vaccinated, tested or recovered).
 
In addition:

  • All guests must register if staying longer than 15 minutes: Due to current COVID-19 regulations in Austria, we are required to record your contact data whenever you visit one.
  • Digital food and beverage menus: At those of our restaurants offering tableside service, listings of all foods/beverages are accessible by means of QR-Code.
  • Cleaning: We invest in a wide range of targeted hygiene and cleaning measures. These include, for example, thorough cleaning and disinfection of tables/bar areas in our dining establishments as well as handrails, door handles and sanitary facilities

Current Austrian law pertaining to COVID-19 requires us to solicit documentation from guests (from the age of 12) to ensure they present low epidemiological risk (i.e. they are either vaccinated, tested or recovered).
 
In addition:

  • All guests must register if staying longer than 15 minutes: Due to current COVID-19 regulations in Austria, we are required to record your contact data whenever you visit one.
  • Digital food and beverage menus: At those of our restaurants offering tableside service, listings of all foods/beverages are accessible by means of QR-Code.
  • Cleaning: We invest in a wide range of targeted hygiene and cleaning measures. These include, for example, thorough cleaning and disinfection of tables/bar areas in our dining establishments as well as handrails, door handles and sanitary facilities

You can find detailed information about the glacier ski resort Kitzsteinhorn here.

You can find detailed information about the ski resort Schmittenhöhe here.

  • Employees are largely vaccinated for COVID-19 or are tested regularly.
  • Employees in contact with guests and colleagues are instructed to wear a MNP.

The exact rules for refunding of the Ski ALPIN CARD can be found on the official website: www.alpincard.at/en/agb#refund


What you can do to protect yourself and others


General rules in Catering Establishments
  1. Entrance with a negative Covid-19 test or Green Pass. In the night catering, access is possible for vaccinated persons, recovered persons as well as persons with a current negative PCR test result (maximum 72 hours from sampling).
  2. Registration is mandatory in catering establishments.
  3. If possible, reserve a table in advance - this minimizes waiting times. 
  4. Pay contactless if possible. Preferably settle the bill by card.
  5. Follow the instructions of the employees.
  6. Do not shake hands and share hugs.
  7. Wash hands several times a day with soap and water for at least 30 seconds.
  8. Avoid touching your face with uncleared hands.
  9. Sneeze or cough in the crook of your arm or in a tissue.
  10. Stay at home if there are signs of illness.
  • Every catering business must create a prevention concept and appoint a COVID-19 officer.
  • A mask is mandatory for employees with customer contact.
    • No mask requirement for employees with direct customer contact if 3-G-Evidence is provided.

Hotel and restaurant employees had the opportunity to be actively tested for COVID-19 last winter. Unfortunately, it is not yet known whether these PCR tests will continue to be offered in the coming winter season 2021/22.


Rules & Guidelines

Accommodation establishments

All travellers entering Austria will need to register electronically in advance and obtain a so-called pre-travel clearance (PTC). At the border, they will have to show their PTC (either digitally or as a hard copy).
There is no registration required for persons who are entering from a low-incidence state ("List A" according to the Austrian Government) and have only stayed in this state or in Austria in the last 10 days prior to entry. Only the 3G rule (tested, recovered or vaccinated) applies to these people.

Accommodations
  1. Entrance with a negative Covid-test or Green Pass.
  2. Registration is required in all accommodations. 
  3. From a stay that goes beyond the validity of the entry test, a self-test must be carried out under supervision on site when using other services (such as catering in the hotel).
  4. Book in advance if possible. Reduce crowding at the reception and in the restaurant.
  5. Pay contactless if possible. Preferably settle the bill by card.
  6. Follow the instructions of the employees.
  7. Do not shake hands and share hugs.
  8. Wash hands several times a day with soap and water for at least 30 seconds.
  9. Avoid touching your face with uncleaned hands.
  10. Sneeze or cough in the crook of your arm or in a tissue.
  11. Stay at home if there are signs of illness.
  • Every accommodation provider must draw up a prevention concept and appoint a COVID-19 officer.
  • A mask is mandatory for employees with customer contact.
    • No mask requirement for employees with direct customer contact if 3-G-Evidence is provided.
  • Self-service buffets in the restaurant can be operated subject to hygiene requirements.

Hotel and restaurant employees had the opportunity to be actively tested for COVID-19 last winter. Unfortunately, it is not yet known whether these PCR tests will continue to be offered in the coming winter season 2021/22.


Rules & Guidelines

Shops & Stores

  1. Wearing a FFP2-mask is mandatory
  2. Pay contactless if possible. Preferably settle the bill by card.
  3. Follow the instructions of the employees.
  4. Do not shake hands and share hugs.
  5. Wash hands several times a day with soap and water for at least 30 seconds.
  6. Avoid touching your face with uncleaned hands.
  7. Sneeze or cough in the crook of your arm or in a tissue.
  8. Stay at home if there are signs of illness.