Winter hike in Austria | © Zell am See-Kaprun Tourismus
Winter hike in Austria | © Zell am See-Kaprun Tourismus
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Safe winter holidays

Guidelines for safe interaction with each other

The past months were shaped by big changes - COVID-19 influences our life worldwide. Safety and the personal health of every single person is, even more than before, the highest good – this also applies to the thinking and acting of our holiday region. We build upon the regulations of the Austrian Federal Government, which provide for a series of measures to protect all guests and employees.

On this page we are constantly updating all safety measures that will ensure a carefree and safe winter holiday in this extraordinary year. The measures are constantly adapted to the current situation and, if necessary, to changing legal or official requirements.

Effective: 22.10.2020

 

ENTRY TO AUSTRIA: 

Information about restrictions on travels to Austria can be found here

#weforwinter

Over the summer months, we were able to gain helpful experience together with our partners and accommodation providers, optimise processes and concepts and, with our high-quality offer, enable many guests to enjoy a carefree summer holiday. Thanks to the glacier ski resort on the Kitzsteinhorn, we have also been able to gain initial experiences for the ski season in recent months and are thus perfectly prepared for winter 2020/21. Now we are looking forward to welcoming you in the winter months and to experiencing a safe winter together with you.


This is how we protect ourselves and our fellow human beings:

General Rules


Mountain railways in the ALPIN CARD ticket network

Zell am See-Kaprun Ski Resorts

COVID-19 Code of Conduct of the mountain railways in the ALPIN CARD ticket network Skicircus Saalbach Hinterglemm Leogang Fieberbrunn, Schmittenhöhe in Zell am See and Kitzsteinhorn Kapru

In compliance with the currently applicable regulations and additional safety measures, we firmly believe that you can spend relaxing and safe winter days within our ticket network, with 121 cable cars and lifts, and on 408 kilometres of pistes with sufficient social distancing. In addition, 23 cable cars, leaving from the valley, ensure additional distancing when accessing the ski resorts of Skicircus Saalbach Hinterglemm Leogang Fieberbrunn, Schmittenhöhe in Zell am See and Kitzsteinhorn Kaprun.

You can find information regarding ski schools here.

Important information regarding ski resorts

First of all: This year it will also be possible to spend relaxing and safe winter holidays in the ski resorts of Zell am See-Kaprun between glacier, mountain and lake. The start of the ski season at the Kitzsteinhorn Glacier is scheduled on Sunday, 4 October 2020. At the Schmittenhöhe in Zell am See, the ski season is scheduled to start on 27 November 2020 (depending on the snow situation).

Lift and cable car companies are subject to regulations that affect public transport. The ordinances of the Austrian Federal Government are the basis for a number of measures to protect all guests and employees. For a good and safe coexistence in the ski area, the following instructions currently apply:

  • Signposts and information points in the ski resort: These will draw your attention to our code of conduct at the cable cars and throughout the ski area. 
    • Masks and tubular scarves (mouth-nose cover): Wearing a mouth-nose cover is mandatory in the appropriately marked areas (see also below).
    • Keep distance (at least 1m to other people)
    • Follow the general hygiene rules
    • Follow the instructions of the employees
    • Individual responsibility
  • Organized queuing areas: We will organize the queuing areas regardless of the current legal requirements in such a way that groups of people standing close together are avoided as far as possible.
  • Hand hygiene: We have installed sufficient hand disinfection stations in the indoor area of cable car facilities.
  • Number of persons: A reduction of the maximum number of persons allowed on the cable cars or chair lifts is not legally required. However, the permitted capacities will not be used even if the number of passengers is comparatively low. On cable cars, a mouth-nose cover must be worn at all times.
  • Disinfection measures: We disinfect all cable car cabins on a regular basis. 
    Disinfection measures are also regularly carried out in lift cabins, sanitary facilities, ski depots, first aid rooms and on escalators.
  • COVID-19 test: Employees are tested for COVID-19 before starting work for the first time. For those who are in contact with customers, follow-up tests are carried out on specific occasions, with ongoing testing being available.
  • Mouth-nose cover and temperature measurement: Employees who come into contact with guests are instructed to wear mouth-nose cover. Before starting work, all employees undergo a daily body temperature measurement.
     
  • Minimum distances: In the mountain restaurants, we pay attention to the minimum distances of tables and seating as specified by the authorities. We have also installed new partitions in the seating areas and adapted and expanded the hygiene measures in the free-flow areas.
  • Mouth-nose cover: When entering our restaurant and catering establishments, it is necessary to wear a mouth-nose cover until you reach your seat. Guests can take off the mouth-nose cover as soon as they are seated.
  • Contact details: In order to be able to react quickly in the event of a suspected case, the contact details of visitors to our restaurant and catering establishments are recorded. The data is deleted from the system after 28 days in accordance with data protection regulations.
  • Reservations: In order to avoid waiting times and crowds, we recommend that you make an advance reservation for seats in our restaurants and catering establishments - by phone or via the reservation system of the respective establishment.
  • Digital menus/lists of beverages: In our table-service restaurants, the food and drink menus are also available by QR code.
  • Music events: Music performances in the restaurants and bars of the mountain railways will be exclusively in form of background music.
  • Cleaning: Our establishments intensify a range of hygiene and cleaning measures in a targeted manner. This applies, for example, to the cleaning or disinfection of the tables / bar areas in the establishment’s own catering facilities, as well as to handrails, door handles and sanitary facilities. Likewise, a shortening of the intervals for filter cleaning in ventilation systems provides additional protection and safety.
     
  • Minimum distances: In the mountain restaurants, we pay attention to the minimum distances of tables and seating as specified by the authorities. We have also installed new partitions in the seating areas and adapted and expanded the hygiene measures in the free-flow areas.
  • Mouth-nose cover: When entering our restaurant and catering establishments, it is necessary to wear a mouth-nose cover until you reach your seat. Guests can take off the mouth-nose cover as soon as they are seated. Depending on the utilisation of the restaurant or catering facilities’ capacity, we reserve the right to limit access.
  • Digital menus/lists of beverages: In our table-service restaurants, the food and drink menus are also available by QR code.
  • Cleaning: We invest specifically in a wide range of hygiene and cleaning measures. This applies, for example, to the cleaning or disinfection of the tables/bar areas in the establishments’ own catering facilities as well as to handrails, door handles and sanitary facilities.
  • Music events: Music performances in the restaurants and bars of the mountain railways will be exclusively in form of background music.

The exact rules for refunding of the Ski ALPIN CARD can be found on the official website: www.alpincard.at/en/agb#refund


What you can do to protect yourself and others

Ski schools

As an integral provider in the area of snow sports, Austrian ski schools offer alpine skiing, snowboarding, cross-country skiing, ski touring and current trend snow sports. The Austrian Ski School Association has developed a concept with instructions for ski schools. Below you will find a summary of the most important recommendations and obligations for ski schools.

Ski schools must draw up a COVID-19 prevention concept, which includes, among other things, staff training, hygiene & cleaning plans, action in the event of symptoms and measures to maintain a minimum distance.

The usual minimum distance of 1 metre between the snow sports instructors/staff and the guests as well as between guests themselves applies. If the distance is less than the minimum distance, mouth-and-nose protection must be worn.

This also applies, for example, to snow sports instructors when assistance during snow sports lessons is absolutely necessary, e.g. assistance after falls (to get up, etc.).

Support is mainly recommended outdoors and only if necessary, or in closed rooms if not otherwise possible. The usual hygiene and disinfection measures apply on the premises. Regular ventilation (at least 1x per hour) is also required.

Snow sport instructors coming from abroad must present a negative SARS-COV2 test (PCR test) to the ski school owner.

As part of the "Safe Hospitality" testing programme, regular tests for snow sports instructors are also offered during the 2020/21 winter season.

For rapid tracing (contact tracing) in the event of an identified COVID-19 infection, it is necessary to register the ski school guests in accordance with the data protection regulations.

The size of the group should be manageable. The recommendation here is a maximum of 10 people, including the snow sports instructor, per group.

The minimum distance regulation also applies at the assembly/meeting points.

Course schedules should be planned in such a way that the number of people per meeting place/location is kept to a minimum.

Snow sport instructors are required to avoid group changes.

Meal times should be staggered so that there are no congestion times.

Aids for snow sports lessons must be distributed and used on a personal basis and must be cleaned after the lesson.

Snow sport instructors are not allowed to teach when feeling ill; guests with symptoms are not allowed to take part in the course. In case of symptoms of illness in snow sport instructors or guests, the Corona hotline Tel. 1450 must be called.

Children as guests of the Austrian ski schools play a large and important part. In the ski schools, children are looked after and taught from infancy onwards.

In the Children’s Worlds, snow sports instructors must wear a scarf as mouth-nose protection or a visor at all times, as the minimum distance between the snow sports instructor and the guest can often be less than the minimum distance (e.g. for assistance in the event of a fall, when getting on means of transport, etc.).

The same applies to children in kindergartens or warm-up areas: hands must be washed for at least 30 seconds.

Snow sports instructors must carry aid material as well as mouth-nose protection, disinfectant gel and surgical gloves and use them in first aid measures (e.g. in skiing accidents) in case of an incident.


Below you will find questions and answers on general topics for your winter holiday. Restaurants, shops and stores, for example, also have their own safety rules, which we list below.

Restaurants, retail & more
  1. Keep at least 1 metre distance to other people outside your own group.
  2. Mouth and nose protection is mandatory in closed rooms for staff and customers - except while seating at the table.
  3. If possible, reserve a table in advance - this minimises waiting times. 
  4. Pay contactless if possible. Preferably settle the bill by card.
  5. Follow the instructions of the employees.
  6. Do not shake hands and share hugs.
  7. Wash hands several times a day with soap and water for at least 30 seconds.
  8. Avoid touching your face with uncleaned hands.
  9. Sneeze or cough in the crook of your arm or in a tissue.
  10. Stay at home if there are signs of illness.

Catering establishments will close at 10:00pm.

Further regulations:

  • In closed rooms, consumption of food and drinks only while seated.
  • Max. 10 people (plus minor children) per group of visitors. (from 23 October: 6 people plus minor children)
  1. Keep at least 1 metre distance to other people outside your own group.
  2. Wearing a mouth-nose cover is mandatory in all shops.
  3. Pay contactless if possible. Preferably settle the bill by card.
  4. Follow the instructions of the employees.
  5. Do not shake hands and share hugs.
  6. Wash hands several times a day with soap and water for at least 30 seconds.
  7. Avoid touching your face with uncleaned hands.
  8. Sneeze or cough in the crook of your arm or in a tissue.
  9. Stay at home if there are signs of illness.

In addition to the usual masks, scarves and shawls are also sufficient as mouth-nose cover. However, it is also very important to pay attention to the hygiene measures. Whatever is worn for protection should be replaced and washed at the latest after moisture penetration (depending on physical activity, but usually after 3-4 hours of wearing at the latest).

All employees working in commercial catering establishments can be tested for the pathogen SARS-CoV-2 regularly, voluntarily and free of charge.

Après ski is a nice way to end a perfect day on the pistes. That's why we would like to make it possible for you to get together and meet up again this year. We are currently working on an alternative concept for the après ski programme in the Zell am See-Kaprun region together with our partners, taking into account all official regulations - relaxed and safe. We will of course keep you up to date on this.

According to the "Package for Safe Winter Tourism" by the Austrian Federal Ministry, the following rules generally apply to Après Ski:

  • 1 metre distance between groups of visitors
  • Indoor & Outdoor: Standing places are not allowed

 

In a research project in cooperation with the Institute of Microbiology at the University of Innsbruck, waste water analyses (quantitative PCR method) are carried out in Zell am See-Kaprun (Reinhalteverband Zeller Becken).

The aim of the research project is to detect COVID-19 infections at a very early stage. Corona infections can be  detected in waste water before infected persons develop the first symptoms. This advantage must be used.

The monitoring of waste water can be an important contribution to improving the safety of locals, employees and guests.


Accommodations
  1. Keep at least 1 metre distance to other people outside your own group.
  2. Wearing a mouth-nose cover is mandatory in all public indoor-areas (except for children up to 6 years).
  3. Book in advance if possible. Reduce crowding at the reception and in the restaurant.
  4. Pay contactless if possible. Preferably settle the bill by card.
  5. Follow the instructions of the employees.
  6. Do not shake hands and share hugs.
  7. Wash hands several times a day with soap and water for at least 30 seconds.
  8. Avoid touching your face with uncleaned hands.
  9. Sneeze or cough in the crook of your arm or in a tissue.
  10. Stay at home if there are signs of illness.

Employees of hotels and accommodation establishments had the opportunity to get actively tested for Covid-19 already throughout the summer season. These PCR tests will continue to be offered during the 2020/21 winter season.


Events

In the 2020/21 winter season, we will refrain from large ski openings with concert events. There will be an opening weekend, but this will take place without a concert and without large crowds. More details will follow shortly.

There will be fewer events than usual this winter. This is the only way to prevent larger crowds and the associated increased risk of infection.

The exact safety measures for events in the coming winter season still have to be defined by the Federal Government.

We will create our own safety concept, individually adapted to the respective event, so that you can visit the events as carefree as possible. In addition, a Covid-19 safety officer will be present at all our events.



CORONA ALERT LEVEL SYSTEM

Tool for assessing the epidemic situation
The corona alert level system enables measures to be taken for all sectors of society and the economy on the basis of key indicators. These measures can apply to the entire federal territory, individual federal states or districts.