Accessibility statement Zell am See-Kaprun Tourismus GmbH

Zell am See-Kaprun Tourismus GmbH is commited to making its websites accessible in accordance with the Federal Act on Accessibility of Websites and Mobile Applications of the Federal Government (Web-Zugänglichkeits-Gesetz – WZG) Federal Law Gazette I. no. 59/2019 as amended.

This accessibility statement applies to the following websites/URLs:

 

Status of compliance with requirements

These websites are partially compliant with Conformance Level AA of the “Web Content Accessibility Guidelines – WCAG 2.1” and the applicable European standard EN 301 549 V3.2.1 (2021-03) according to Directive (EU) 2016/2102 of the European Parliament and of the Council, due to the non-compliances and the exemptions listed below.

 

Non-accessible content

The content listed below is non-accessible for the following reasons:

a. Non-compliance with the accessibility regulations

  • WCAG 1.1.1: Alternative texts for old images and graphics may be incomplete in some cases. Subtitles or descriptions are not fully available for videos.
  • WCAG 1.2.: Some videos lack a complete audio description.
  • WCAG 1.3.1: Several pages have structural deficiencies; for example, the order of the headings is not yet correct.
  • WCAG 2.4.4: Some links still have inadequate descriptions of the link destination.
  • WCAG 2.2.2: Some animations start automatically, last longer than five seconds or are presented alongside other content; there are no mechanisms to stop or hide them. 

b. Disproportionate burden

  • Making the PDF files and documents on the websites of Zell am See-Kaprun Tourismus GmbH accessible currently represents a disproportionate burden due to their volume. It is therefore possible that accessible versions are not available for older PDF files and documents. We endeavour to prepare new documents in accordance with WCAG 2.1 before publication.
  • We are currently unable to fully review or optimise third-party content in terms of digital accessibility. This affects the following content, tools, and third-party providers on our websites:
    • Cookie banner of Cookiebot by Usercentrics (Usercentrics A/S)
    • Embedding of YouTube videos (Google Ireland Limited)
    • Embedding of Contwise maps for displaying routes and tours (General Solutions Steiner GmbH)
    • ÖBB booking widget for booking ÖBB transfer shuttle services (ÖBB-Personenverkehr Aktiengesellschaft)
    • Webcam widgets of Feratel, fotowebcam.eu, live-panorama.com and other providers (including feratel media technologies AG and Fotowebcam.eu, owned by Gerhard Keuschnig)
    • Voucher and event ticket shop of Incert (INCERT eTourismus GmbH & Co KG)
    • Payment processing tool from Stripe (Stripe Payments Europe, Limited (SPEL))
    • Accommodation rating widget of TrustYou (TrustYou GmbH)

 

Preparation of this accessibility statement

This statement was prepared on 10 September 2025 based on a self-assessment carried out by Zell am See-Kaprun Tourismus GmbH. The website optimisations carried out prior to this were performed by a web agency based on an accessibility test report by the Austrian Association for the Blind and Visually Impaired dated 4 September 2024.

 

Feedback and contact information

The employees of Zell am See-Kaprun Tourismus GmbH are constantly working to improve the services on the above-mentioned websites in order to further increase accessibility and usability.

If you notice any accessibility issue that make it difficult to use these websites in terms of compliance with accessibility requirements, please report them by email to welcome@zellamsee-kaprun.com with the subject line ‘Reporting an accessibility issue on the website’.

Please describe the accessibility issue as precisely as possible and, if possible, provide a URL for the website or document concerned.

We will review your feedback and get back to you as soon as possible.

 

Enforcement procedure

If the response from the above contact is not satisfactory, you may file a complaint with the Austrian Research Promotion Agency (FFG). The FFG accepts complaints filed online via the electronic contact form.

The FFG will examine whether the complaint relates to violations of the Web-Zugänglichkeits-Gesetz (WZG), particularly to failure on the part of the federal government or associated institutions to comply with the accessibility requirements

If the complaint is justified, the FFG will make recommendations for action to the federal government or the legal entities concerned and propose measures designed to remedy the problem.

Further information on the enforcement procedure